You buy a car - a used car - and take it home. At some point you may have noticed a chip on the windscreen. The car seller may already have had it repaired, or will offer to have someone look at it should you bring the matter to their attention. Take this a step...

    Windscreens don't break. Fitters break them. Time and time again the caveat or disclaimer is added to a windscreen-needs-to-be-removed scenario is that it 'might break' on removal. Some will even go as far as saying that it actually will break when you...

A very common 993 windscreen issue as illustrated by a frustrated owner via email: "I was hoping you might be able to help me out. I am in Australia at the moment and just had a new original front window installed in my Porsche 993 (the windscreen was an insurance...

    Many windscreen fitters say they're experienced, but what kind of experience that really is will show in the end product or in the way they do their job. A windscreen fitter can be judged on how he or she fits a windscreen. Bonded windscreens: applying...

  Have you had your windscreen repaired recently? How did the attempt turn out? Was the repair good, bad or indifferent? Were you confused about what you were told (by the repairer) at any stage? If you were, the chances are you had the wool pulled over your...

      A trade customer - an independent garage - had a car in for service. They were also asked to look at a water leak in the front of the vehicle which turned out to be a poorly fitted windscreen. Water was dripping into the cabin from above the rear...

Insurance companies implemented a policy excess system in order to deter gratuitous claims. However now there is a culture which could be using this deterrent to encourage the very thing it was designed to curb. How somebody else paying your excess could be costing...

      Some things are not seen as a problem until they affect us directly. Try to imagine how you would feel if, after buying the car you've coveted for a while springs a very wet surprise as you drive through the rain for the first time: a leaking...

    Yet another example of the level of incompetence which is rife in windscreen repair. And it's not rare to see such poor standards. In this instance, the act is nothing but a con. From a customer, via email: "He used a heat gun, and it looked alright when...

    You've gone through the car with a fine tooth comb and it's faultless; the HPI report comes back all tickety boo and you exchange money for the keys - and V5 - before hitting the road home. It's your new pride and joy. But there's something not quite...

Not to be found in a footnote of every driver's future on the road, is an unwritten law of averages which suggests that the chances of a getting a vehicle's windscreen chipped are increased the more a car is driven. At tyres sutton the technicians are highly trained...

    Just when you think you've seen it all someone - somewhere - comes up with something so random, and inexplicably wrong, it defies logic. A local Lexus dealer was just as miffed. "We're trying to remove the rain sensor from a Lexus IS250, but it appears...